Exchange & Return Policy
Damaged or Incorrect Orders
Please inspect your mail order upon receipt and contact us immediately if you receive:
- Damaged goods
- The wrong item
- A missing item
We will evaluate the issue and work to resolve it. Please email us at info@clippershipteaco.com to report any problems with your order.
No Returns or Exchanges on Tea or Honey
All sales of tea and honey are final.
- Tea and honey cannot be returned or exchanged, even if unopened. Once these items leave our facility, they cannot be resold due to health and safety regulations.
- Mistakes in ordering or changes of mind: We cannot exchange or refund items if you mistakenly ordered the wrong tea or decided to try something else after purchasing.
- Flavor preferences: Not all teas are for everyone. If you are trying a new tea, we recommend starting with our Collection Boxes (sample-size bags) or 50 gram Small bags before purchasing larger sizes.
- Flavor variations: Tea is an agricultural product, and slight flavor differences occur from season to season due to weather and harvest conditions. These natural variations are not a valid reason for return or exchange.
Exchanges & Returns for Non-Consumable Items
We offer a 30-day exchange policy on select non-consumable items, such as infusers, teaspoons, and tea filters.
To qualify for an exchange or return:
- Items must be unused, in their original packaging, and in brand-new condition.
- Proof of purchase is required.
- Exchanges must be requested within 30 days of receiving your shipment.
Please note:
- We do not offer free returns or exchanges via mail. Customers are responsible for all return shipping costs.
- Items sent back without prior approval will not be accepted.
How to Request an Exchange for Non-Consumables:
- Email us at info@clippershipteaco.com with details about your exchange request.
- If approved, we will provide instructions for mailing your items.
Exclusions
- Custom orders and gift cards cannot be returned, exchanged, or refunded.